How to Create a Hipster Logo
Hipster logos have been the rage these days. Here’s how to have one: 
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What Should Your Online Identity Be?
I was listening to a discussion today about people’s online identity. Years ago it was taboo, and even considered unsafe to have your own name in forums and chat rooms–the precursors of today’s social media. And a lot of people still create user names that allow them to be anonymous. I’m looking at my Twitter…
Without a Clear “How” Your Organization Vision is Irrelevant
Your organization might have a good grasp on its vision: you know where you want to go. Most business or ministries I have worked closely with have a very well-defined vision statement. Some talk about their calling, and some still have what I have heard described as a “sense of destiny.” But in my experience…
Your Brand Promise and Your Least Paid Employee
The larger an organization grows, the more its brand message and promise gets delivered by their lowest paid employee: the front liner. Whether your business is retail, food services, theme parks, or a church, those first interactions with a customer usually happen with the lowest paid person in that organization. These are part-time sales people,…
In Memory of Billy Williams My Great Friend
His name was Billy, not William. He was a great friend. I had hoped we’d grow old together, but he left earth too soon. These are the words I shared at his memorial service yesterday: I met Billy almost 20 years ago in the early days of Bellevue Community Church, now Hope Park. I came…
Getting Your Way: The Art of Negotiating.
Life is a series of negotiations. We negotiate our way through traffic, we negotiate with family, with our boss, with a car salesman, and with our clients. Some of us are better at it than others. But whether it comes naturally and easy or whether negotiating is hard work, your negotiating skills are on the…
How Not to Deal with a Customer Service Fail
Sometimes you are not in your best game. Things go wrong, and you know what just happened is in no way close to your best effort. You or your team fail your customer, client, or audience. So what should you do as a leader? Recently I ate at a restaurant where everything went wrong. Horribly…
