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Start Over or Start Again?
The appeal of a new beginning to all of us is the opportunity for a “do over,” to wipe the virtual slate clean. But what often happens is quite the opposite. Recently I talked with a friend who is starting over. It’s a complete new start: a new career, a new town, a new perspective…
Travel Log: Hong Kong part 1
After a 16-hour flight from Newark I landed in Hong Kong where my body is still trying to deal with a 14-hour time zone difference. It’s been wreaking havoc with my sleep cycle but it has been worth it. My first two days were mostly spent with the friendly TWR.org staff here in Hong Kong….
The Law of Expectation
When does a luxury stop being something special and become part of the expected? Well, sooner than you think. Only a few months ago Wi-Fi was not available in airplanes. It was one of the last places on earth, 30,000 feet above the earth, where one could truly unplug. But then someone figured out how…
Social Network Challenge
I have the best job in the world. I really do. I get to work with great men and women who have a passion to make the world a better place. Some of them are church leaders, and some start or lead amazing organizations. My friend Wayne Elsey is one of those rare people who…
Southwest Gets it. American Doesn’t.
A few weeks ago, my friend Anne Jackson blogged about American Airlines. Her inspired blog post aptly titled “American Airlines is the Devil” drew a lot of comments from weary travelers who had similarly painful experiences with the airline. It took American Airlines a long time to notice and respond to Anne’s post, which is…
5 Things You Should Know About Communicating With Millennials
They are the most educated and studied generation on earth. Parents, teachers, marketers and communicators want to figure out how to successfully reach millennials. As a parent as well as employer of Gen Yers, I’m always glad to find new, helpful research. Recently, I read in Advertising Age an excellent article by Thomas Pardee on…
