“You never get a second chance at a first impression,” sounds like a tired cliche your mother used to get you to comb your hair as a teenager. But I must say that, too often, professionals lose big when they discount the value of a strong first impression. We all have heard someone say: “he…
First impressions matter, whether you like it or not. They matter not only on a personal level but also on a business and even more so when it comes to a church. Our first impression of a business, store or venue sets our expectations for the type of product or experience we perceive we are…
Welcome centers are at heart of the experience in most service-oriented businesses and churches. The idea is a good one: create a focal point that allows newcomers to find the information they need in order to have the best experience possible. But I think we have missed the point on implementation, specially churches. Somehow we…
He’s only twelve years old but he convinced his whole family to try a different church. After spending the night at our house one weekend, Josh attended a service at the downtown campus of Cross Point Church. He sat quietly through worship and teaching but afterward spoke his peace “wow, I wish my church was…
We all want to believe we are friendly. I’ve never been to a church that said, “we’re not friendly.” Well, I take that back. I once visited with a minister who said “we’re not a very friendly congregation.” And boy, he meant it. But usually churches I work with are evangelical protestant congregations with a…
I’m sure I was smarter back at my college graduation days. Certainty was not a problem and I was prepared to take on the world. So I thought. But time has a way of teaching you lessons no one else can. So I’m a bit older and perhaps somewhat wiser, I hope. Here’s some of…
For the Fashion Friday edition of my blog, I’m hitting the gym hard. Whether you work out at a private club, the Y, or a community center, your gym is a place where health, fitness and personal well being should rule the day. But it also can be a scary place where the lack of…