Archive for the ‘communication’ Category

If you’re going to lead anything you need to learn to communicate across generations. Most of us have no problem communication with those are older than we are, but we often stumble when dealing with the younger generations. I have studied, worked with and watch e generation that prefers learning (Continue reading…)

I love to say “YES.” It’s more than just the salesman in me who wants to promise the moon in order to get the deal. I thrive on the challenge to help someone accomplish a goal or seize an opportunity. I specially love tell “yes” to my ministry clients on (Continue reading…)

“And let’s also add a blog to the new site design,” he said as if it were an afterthought, which I was sure it was. Knowing his propensity for delegating, I probed further, “That’s great. How often are you planning on blogging?” “Oh, I’m not going to write the blog (Continue reading…)

“How do I convince my boss to try new ideas and technology?” That is  one of the most popular questions I get during my speaking engagements. It’s often the young staff from businesses, churches, and organizations wanting to venture out into a social media campaign or a dynamic new mobile (Continue reading…)

Understanding your audience’s motivation is key in finding opportunities to reach them. That point was driven home last night during dinner at J. Alexander’s in north Atlanta. Our server, Jimmy, did something I haven’t seen done much lately in a restaurant. He assessed the situation and improvised, getting our gratitude (Continue reading…)

The email bully is my nemesis. Even though you might not have heard this term before, I’m sure you have run into her before.  This is different than the hard-to-deal-with-person who is always difficult or unpleasant. Email bullies are often engaging and charming in person and over the phone; however, (Continue reading…)

We underestimate our audience all the time. That’s even more true when it comes to technology. As I type this blog, the lady sitting next to me is reading a book on her second-generation Kindle. She’s well into her 70’s.  One of the perpetuating myths I run across often is (Continue reading…)

What motivates you? That’s the fundamental question for every communicator, sales person and for all us in marketing and communication. While there are a lot of different motivators in our lives, we all fit in two big general motivation categories: 1.  Those who look at what they can gain from (Continue reading…)

What would it happen if I made a habit of walking up to a complete strangers and introducing myself? In the past few months I have tried to be intentional about doing just that.  I have done it in airports, at the gym, and restaurants. I had no idea of (Continue reading…)

The way you leave a job says more about you than the way you started it. Recently Tiger Woods fired his caddy of 13 years, Steve Williams. Unfortunately for Mr. Williams, his public reaction to the event is a classic case of how not to walk away from a job. (Continue reading…)