@maurilio:

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Your Brand Promise and the Importance of the Front Line

Every person in your organization is telling your story. Paid, volunteer, happy or disgruntled, everyone matters when it comes to your brand’s perception. People talk about brand management like it’s something a highly paid executive carefully orchestrates from the company’s headquarters. But more often than not, managing a brand’s perception is left to those at the front lines of contact, such as hourly sales workers or volunteers. Millions of dollars in advertisement cannot overcome a poorly trained or unhappy minimum-wage employee.A while back, I went to the Guess store looking for a shirt. The store was somewhat busy, but soon a helpful sales lady opened a dressing room for me and brought me several shirts she she wanted me to try on.  Through the course of the conversation, she asked about my jeans preference and brought me 4 or 5 pairs to try. Beth was great at her job. When…

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50 Must-Know Mobile Commerce Stats

Mobile is changing the way we buy, sign up and do most everything online. It’s the fastest growing game-changer/disruptor technology since the internet itself. Here’s a great slidershare on the 50 things you should know about mobile commerce. How have you seen your own purchasing habits change after you adopted a smart phone?

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17

Your First Impression Matters

“You never get a second chance at a first impression,” sounds like a tired cliche  your mother used to get you to comb your hair as a teenager. But I must say that, too often, professionals lose big when they discount the value of a strong first impression. We all have heard someone say: “he was not what I expected,” or “I imagined her being different.” Often these comments translate into “he did not look like he had his act together,” or “I expected her to be more professional.” Before you call me shallow and too focused on the veneer of human existence, hear me on this one. I agree we are so much more than the sum total of how we look and dress like. I get that. But no matter how hard we try to get people we meet to see the real us, we will be categorized…

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6

Learning vs Arrogant Organizations: A Lesson in Survival

Learning organizations grow and live. Arrogant organizations die while looking back at the glory days. In my work as a consultant I can quickly assess if I am dealing with a learning or arrogant organization. No matter the size or age, learning organizations find themselves relevant to their audiences, while arrogant ones might continue to provide a product or service that fewer and fewer people seem to want. But when asked, no business, church, ministry would identify itself as arrogant. But here’s how I differentiate between them. Learning organizations ask the right questions. While we all want to do what we do better, sometimes that’s the wrong question to ask. “How should we do what we do better?” is a good question but “what should we be doing?” is a better one. You can improve your product or experience to the point of, not only diminishing returns, but obsolescence. You…

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16

How to Decide If You Can Trust Someone

There are times you instinctively know you should not trust someone. I have learned to trust my first gut reaction after getting in a business or personal relationship with someone I had second thoughts about only to be burned by them later. While I don’t think I can teach anyone how to develop an intuition on such matters, I can share some of the signs I look for in a person when I first meet them.  Here’s what I watch for: How they treat people whom they perceive “beneath” them. I watch closely the reaction to a restaurant server or an assistant when he or she messes up or fail to perform to the person in question’s standards. I remember one man who wanted to invest in one of my ventures yelling at a woman who served us the wrong beverage. It was an honest mistake. His reaction was clear…

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12

Selling Tomorrow’s Ideas to Yesterday’s Generation

“How do I convince my boss to try new ideas and technology?” That is  one of the most popular questions I get during my speaking engagements. It’s often the young staff from businesses, churches, and organizations wanting to venture out into a social media campaign or a dynamic new mobile tool or app who face push back from leaders who don’t understand or are threatened by the new and unfamiliar. So how do you get your point across to yesterday’s generation without frustrating them and getting shut down? If I have learned anything in 20 years of marketing is this: you must speak the language of your target audience. And that goes for the people you have to help adopt a new vision or strategy. Often you have to use yesterday’s language to sell today’s idea to accomplish tomorrow’s mission. Church marketing is a perfect illustration for this principle. While…

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4

The Mobile Church: Text Giving

Text giving is an important tool for the growing church. This post is part 1 in a new series, The Mobile Church. In this series, we explore the way the mobile phone is changing the way people connect and the way churches minister. What was once seen as a potential threat to community is now the great connector of people, creating new opportunities for churches and ministries to reach audiences, minister, and raise funds. Follow this series to learn about the trends in technology that can no longer be ignored. Jennifer is a 26-year-old loyal churchgoer. Each Sunday as she leaves the house, she checks to make sure she’s not forgetting one thing – her phone. She doesn’t bring her Bible and notebook. She certainly doesn’t bring her checkbook. She follows along with the sermon on her Bible app, tweets a verse that stood out to her, then texts her…

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4

Content Marketing Rules: How to Add VALUE to Your Posts

Content is still king in 2014, but how do you generate meaningful social media that provides VALUE? By focusing on creating content that will be: Visual Amuse             and by making sure you Listen Unify Engage with your audience.   VISUAL A picture is worth a thousand words, and sometimes a thousand clicks. When you scroll through your news feed on your smart phone, what catches your eye? Photo posts account for 93% of the most engaging posts on Facebook. Photos on Facebook generate 53% more likes than the average text only post (Hubspot 2012). Use pictures and video to your advantage by creating compelling images that share the story of your brand and its impact, your brand’s history, and celebrate your customers. AMUSE Even the most conservative brands and organizations can have fun. Show your wittier side and your fans will love you. Think about the unpredictable humor behind…

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1

Bad Church Signs Get Their Own Music Video

I love church signs. As a matter of fact I have shared a few posts worth of some of my favorite signs over the years. But this video is simply brilliant. I’m sure you’ll enjoy it as much as I did. What’s the funniest or most inappropriate church sign you’ve seen recently?

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32 Reasons to have a Mobile Marketing Strategy

While one of two reasons should be enough for us to pay attention to our mobile marketing, here are 32 reasons to have a mobile marketing strategy:   1. In 2014, mobile internet usage will overtake desktop internet usage 2. Adults spend more time on mobile media than they do on newspapers and magazines combined 3. 91% of adults have their mobile phone within arm’s reach 24/7 4. 81% of U.S. cell users will have smartphones by 2015 5. 75% of mobile users use their mobile device for shopping 6. The global mobile market will grow from $3.4 billion in 2010, to $22 billion in 2016 7. Close to a billion smartphones were sold in 2013 8. 53% of American consumers use their smartphones to access search engines at least once a day 9. Four out of five consumers use smartphones to shop 10. Over 75% of mobile users respond…

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