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Sometimes You Can Only Win After Failure
Sometimes your client or potential client needs to fail before you can help him. That was a difficult lesson for me to learn, but has proven to be an important one. And if you’re going to be successful in the service industry, you better learn this one, and fast. Earlier in my career as a…
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4 Skills Every Good Salesperson Must Have
We are all in sales. No matter what we do for a living, we all represent ourselves, our employer, and our value system to those with whom we come in contact. The very best sales people are not those who will promise anything and harass people to close a deal. People like that don’t last…
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How Good Should We Smell at Work?
For this edition of the Fashion Friday post, I’m tackling a very sensitive issue that I often get asked about. While my own policy might not be popular, I think it’s the right one. So what’s the place of cologne or perfume in the workplace? How much or how little should you wear to work?…
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Email Etiquette for the Office
I hate email. It’s dying, but not fast enough for me. And since we still need to use it to communicate, I would like to offer some email etiquette guidelines that would make the use of such an antiquated communication tool more, well, bearable. Keep it short. Please no emails longer than three short paragraphs….
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Questions You Should Answer When Creating Your Marketing Plan
There is an audience for just about everything. Really. Your job is to find yours. I was reading Smart Money magazine and ran across Bart Centre, a retired New Hampshire retail executive behind Eternal Earth-Bound Pets: The Next Best Thing to Pet Salvation in a Post Rapture World.” According to Mr. Centre, he has sold 263 pet-care…
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So You Are Dealing with Failure. Now What?
There are always excuses to stop us from accomplishing greatness in our lives. Some of them might even be legitimate. But there is nothing that stops me from trying harder than dealing with failure. After all, failure is the best excuse of all: “I’ve gave my best shot and fail. I’m moving on.” No one…
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What Makes a Great Customer Experience?
Regardless of the final results, you will be graded on the entire execution process. Whether we are in the restaurant business, a not-for-profit, a church, or selling gadgets, our measure of success, from the consumer point of view, is not only the quality of deliverables but how well we get there. That thought stuck with…
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Testing Your Vision
This past weekend my good friend and client, Frank Santora started a church in the middle of Time Square NYC. He couldn’t have picked a more difficult and expensive place to plant a church, but I’m glad he did. People in the city need to hear the gospel in a dynamic and unique way, and…
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A Different Approach to Inconvinience
While the adults at my delayed gate in Atlanta looked around frustrated, tapped their toes, and checked their watches often, a group of small children decided to take a different approach to the inconvenience. I like their approach better. It was a typical scene in most busy airports in America: people trying to get to…