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Know Your Audience and Improvise: A Lesson from a Restaurant Server
Understanding your audience’s motivation is key in finding opportunities to reach them. That point was driven home a while back during dinner at J. Alexander’s in north Atlanta. Our server, Jimmy, did something I haven’t seen done much lately in a restaurant. He assessed the situation and improvised, getting our gratitude as well as up-selling…
Should You Rethink the Design Process?
I love this quick animation from Apple on design. Specially the line “we start with the question: “What do we want people to feel?” Most design projects start with a different question:” what do we want it to do?” How do you feel, practically…
4 Questions to Help You Figure Out Your Next Move
“I’m not sure what to do next with my life.” It’s a familiar phrase I hear quite often these days. The economic downturn has created uncertainties and opportunities. People have lost jobs. Career paths that seemed promising a few years ago are now no longer viable. Quite often I talk with people whose lives are…
To Build a Winning Team, Talent is Not Enough
Sometimes the team with the most talent loses. The 2006 Brazilian National team was the favorite to win the World Cup. They were touted as, potentially, the most talented soccer team ever assembled. Yet, the world favorite was eliminated during the quarter finals much to the disappointment of Brazilians worldwide, including yours truly. What happened?…
A Dysfunctional Team? Blame the Boss
“I just wish my team would get along,” I heard from a leader not long ago. That’s not an uncommon complaint. But the more I learn about organizational health, the more I blame the leader for getting it in such predicament. In my experience, unrest, infighting among departments or ministries, or divisions within an organization…
Dealing with Difficult People: The Disrespectful Jerk
There’s nothing more difficult than dealing with a friend or client who is negative, often disrespectful, and yet completely unaware of his behavior. In my experience, people who are insecure are also not self-aware. So a heart-to-heart about their self-centered ways usually doesn’t work. They will generally deflect that to you and try to…
