Understanding how to motivate people is key in any business and specially in non-profits. Early in life I thought most people were motivated by cash. After all happiness comes with more stuff, right? Well, that’s not been my experience. While most of us want to live well, most people I know would give money for the satisfaction of doing something they love. While I still have a long way to go in becoming a better manager of people, here’s a few things I’ve learned over the years. Praise publicly, criticize privately. There’s nothing more encouraging to a team member than the praise of a superior in a public setting. The opposite, however, is true for criticism. Over the years I have made the mistake of inverting this equation with dire consequences. Take a chance. Everyone wants to have an impact in their work environment. One of the most motivational things…

Working hard and working smart are not synonyms. Yes you can work both smart and hard, but you can also spend a lot of effort and fail at the end of the day. Here are a few principles on how to work smarter that I have learned by watching successful leaders and managers as well as those who got them wrong. While these principles are simple…even obvious…they seem to elude us quite often. Do what only you can do for your organization. Just because you can do something, doesn’t mean you should. Once I was the technology expert for my company–doing everything from troubleshooting network connections to installing printers and drivers. Granted, there were only 3 of us in the early days. Today I don’t even know how to use the fax machine or get a conference call started. I had to let those things go or I could never…

Dealing with difficult people is not an option; it’s a human dynamic we all face, sometimes daily. There are different levels and types of difficult people. In this series, I would like to identify a specific type and how I try to deal with them in a professional environment. Anyone who works in any type of service industry must learn how to manage people well in order to survive, especially dealing with the know-it-all client. You know the type: they know more than anyone in the room, no matter the subject. They always, and I mean always, have an opinion about everything…sometimes even more than one opinion on any given subject. And now it’s your job to manage this person and get your project done to his or her standards. When the know-it-all client starts to pontificate on matters that you are suppose to lead and begins to tell you…

Working hard and working smart are not synonyms. Yes you can work both smart and hard, but you can also spend a lot of effort and fail at the end of the day. Here are 5 more principles that will help you create and maintain a healthy and productive work environment. Ignore them at your own risk. Rebuke privately. Praise publicly. Getting these principles right has the greatest impact on morale for both paid or volunteer staff. One time I almost, and should have, fired a staff member for publicly scolding a volunteer that was late for a key rehearsal. The same is true for praise that’s done privately. If you’re happy with someone’s performance, make sure you praise them in front of their peers and superiors. Monitor morale. Leaders are always looking ahead to figure out what’s the next move. If morale is eroding for whatever reason, it’s your…

How far into the future should your technology plan look? That’s a question I am asked often these days. Technology can be a capital expenditure for businesses and not-for-profits. It seems like yesterday I was sitting in board meetings considering investing in technology, websites, servers, and productivity tools that we expected to be useful for “the next 10 years.” Oh my, how times have changed. Unfortunately today I run into all sorts of limitation issues when clients who bought expensive technology 5 years ago want to continue to use it in today’s context. The proliferation and democratization of technology has taken innovation from the large software and hardware developers such as Microsoft and has moved them down to the level of a college kid who starts a little online tool for his friends based on an open-source platform we now call Facebook. It seems like every day something amazing has…

My teeth have recently taught me a management lesson I  have known for years but had neglected. I have a love/hate relationship with my teeth. While most people start having tooth issues late in life, mine started early in my teenage years. I’ve had braces, root canals, crowns, oral surgeries and not because I refused to brush and floss, but because my parents passed down some pretty bad genes. However, the point here is not sympathy for my plight, which I hope to garner some, but the management lesson I was recently reminded of. Here it is: when you neglect the team in order to focus on an under-performing member, the entire organization suffers. A couple of years ago I started having problems with number 11 (in case you don’t know, number 11 is your right left canine tooth). My dentist told me to “baby it” and gave me a…

A lot of bad decisions get blamed on God. In my years of consulting, I have run into poorly managed organizations with broken systems, ineffective workers, and bad strategies. All of them can be fixed. Well almost. There’s the spiritual trump card that stops any effort cold: “I feel God wants me to do it this way,” or “God has not released me to do that.” While I understand that sometimes God calls us to do the impossible, to pursue goals and dreams that most people will never understand, I believe that God gets blamed for people’s fears, insecurities, and downright incompetence. Really. Borrowing more money than you should, hiring the wrong person for the job, mismanaging people, failing to do due diligence on a deal, are not spiritual issues. They are management and leadership problems. We don’t need to pray about firing an employee who has stolen from the…

Some are born great, some achieve greatness, and some have greatness thrust upon them. William Shakespeare, Twelfth Night I understand where Shakespeare is coming from even though I’m not sure anyone is truly born great. But the last part of that sentence has always caught my attention: some have greatness thrust upon them. Sometimes a strong leader guides us into new opportunities. Other times a wise leader guides us through difficult situations. But in each of those cases, the quality and heart of true leadership is forged out of either the crucibles of opportunity or crisis. As I look back in my own life and weigh in my own leadership style, I am coming to the realization that I am probably a better leader during crisis than I am during the season of opportunity. I’m not sure it’s complacency or content, but I find myself staying too long in the…

Firing people is never easy. I remember having to fire an employee a few weeks into my very first job. I was 20; he was 42. It was the right thing to do even though I felt sick to my stomach before, during and after the ordeal. Since then I have had to fire friends, foes and everything in between. I have even dismissed volunteers (yes, and that’s a subject for another post). But as I have matured over the years, I have come to the realization that sometimes letting someone go from a position they are ill-suited for is the best thing not only for the organization but for that person as well. While firing an employee is always a complex and often difficult process, there are signs that should help you decide that it is time to pull the trigger. These are some of the indicators I look…