The question is almost always the same: how can I improve my __? Whether the question refers to a skill, a product, an experience, it’s ultimate about a brand. How can I improve my brand, then becomes the question. There are corporate, product and individual brands. A brand represents a promise that it makes in…
Your organization’s brand is more important than you might realize. Branding is not the “voodoo of marketers” but the sum total impression of everything you are as an organization. In a nutshell it is the essence of who you are organizationally. Communicating it properly is essential; not doing so can be disastrous. Here are the…
The larger an organization grows, the more its brand message and promise gets delivered by their lowest paid employee: the front liner. Whether your business is retail, food services, theme parks, or a church, those first interactions with a customer usually happen with the lowest paid person in that organization. These are part-time sales people,…
Sometimes your best PR and marketing campaign is not telling everyone of about your “new and improved” product, which, by the way, are the two most over used and no longer effective words in marketing. People don’t really believe that the new and improved is necessarily better than the old. Think about it. What’s your…