I have attended hundreds of church services as a church secret shopper. I’ve had thousands of conversations with volunteers, staff and visitors. Here’s my list of the top 10 worst things people said to me: 10. “Excuse me, but you’re sitting in my seat” It seems cliche but it happens more often than you think….
It’s hard to overcome a negative first impression. Your first gut reaction about a church, a business or even a person, will determine how you feel about that institution or individual for a long time. A while back I visited a well-known, fast growing congregation in Florida. I was not doing a secret shopper visit…
I’ve been in a lot of church board meetings. A LOT. For the first 15 years of my professional career, I was on the staff side of the table. Since I valued my job and wanted to keep it, most of the time, I often just sat there quietly as people disguised bad advice in…
The wrong person in your staff can cause you not only headaches, but a bad hire can be the difference between amazing growth and a church split or even an early retirement from the ministry. Not long ago I went to dinner with a friend who shared with me what could’ve been a staffing nightmare….
I have been around churches a long time. Unfortunately, I’ve seen the worst in people come out in the name of Christianity. And, sadly, most of this poor behavior I’ve witnessed during church business meetings. Once during a particular quarrelsome evening where two feuding segments went at each other’s throats with wild accusations, I noticed…