Great customer service is a powerful thing. When a brand that’s built on concepts such as “simple, easy, and powerful” delivers on its promise, there’s joy in the heart of the consumer and good will abounds for a long time. Today one of our Mac laptops at the office crashed. It’s a machine. It’s bound to happen sooner or later, but it always seems to happen at the most inopportune of times. However,  Mac’s customer support was stellar. I wish churches and Christian organizations would learn from Apple on how to deal with people in crisis. Our 3-year old Macbook’s hard drive crashed. I diagnosed it by the cow-like sound the poor drive made as it was trying unsuccessfully to spin. It needed to be fixed asap. One local vendor wanted $75 to “put us on the front of the line” for repairs. Instead I went to the Apple website,…

Some are born great, some achieve greatness, and some have greatness thrust upon them. William Shakespeare, Twelfth Night I understand where Shakespeare is coming from even though I’m not sure anyone is truly born great. But the last part of that sentence has always caught my attention: some have greatness thrust upon them. Sometimes a strong leader guides us into new opportunities. Other times a wise leader guides us through difficult situations. But in each of those cases, the quality and heart of true leadership is forged out of either the crucibles of opportunity or crisis. As I look back in my own life and weigh in my own leadership style, I am coming to the realization that I am probably a better leader during crisis than I am during the season of opportunity. I’m not sure it’s complacency or content, but I find myself staying too long in the…