
Managing expectations is critical in every organization. But it is especially important in the service-oriented businesses where one’s last experience can ruin years of a strong reputation. I was just reminded of how important that is during dinner out last night. Sometimes it is not the big things that can (Continue reading…)

A logo is a visual representation of an entity, may it be a business, a church, an organization or an individual (remember when Prince dropped his name and wanted to be know by his logo?). My company, The A Group, has created hundreds of logos over the past several years. (Continue reading…)

Most organizations have a good idea of where they want to go. Some have a very well-defined vision statement. Others talk about their calling, and some still have what I have heard described as a “sense of destiny.” But in my experience most organizations that falter or fail to reach (Continue reading…)

I have always been an owner even when I worked for someone else. Recently I have thought about my employment history as well as those who have been my colleges and employees over the years and have come to the conclusion people fall in two main categories: owners and workers. (Continue reading…)

First impressions matter, whether you like it or not. They matter not only on a personal level but also on a business and even more so when it comes to a church. Our first impression of a business, store or venue sets our expectations for the type of product or (Continue reading…)

Change is inevitable. Everything and everyone we know is a constant state of flux. As much as we seek stability in the comfort of a routine, we soon have to come to the realization that the world around us is changing at an increasingly rapid pace. There are three accelerators (Continue reading…)

Partnerships are important part of business as well as ministry. Great partners can help you grow while a bad one can be the death of a dream. While we can easily form a partnership, it takes a long time to break one apart, sometimes with dire consequences. Here’s what I (Continue reading…)

Back in 1988 Eastman Kodak had a surplus of 1.4 billion dollars the equivalent of nearly 2.5 billion in today’s dollars and 11 profitable business units. This year Kodak is set to lose between 400 and 600 million dollars, its 12 losing quarter in the past 15 quarters according to (Continue reading…)

I love to say “YES.” It’s more than just the salesman in me who wants to promise the moon in order to get the deal. I thrive on the challenge to help someone accomplish a goal or seize an opportunity. I specially love tell “yes” to my ministry clients on (Continue reading…)

I have been guilty of trying to tweak something that needed a major overhaul. After a lot of effort and resources making minor adjustments here and there, I usually end up with slightly more effective and yet still unsatisfactory results. Yes there might be some change, even some forward progress, (Continue reading…)