Posts Tagged ‘bad church day’

I have attended hundreds of church services as a church secret shopper. I’ve had thousands of conversations with volunteers, staff and visitors. Here’s my list of the top 10 worst things people said to me: 10. “Excuse me, but you’re sitting in my seat” It seems cliche but it happens (Continue reading…)

It’s hard to overcome a negative first impression. Your first gut reaction about a church, a business or even a person,  will determine how you feel about that institution or individual for a long time.  A while back I visited a well-known, fast growing congregation in Florida. I was not (Continue reading…)

I’ve been in a lot of church board meetings. A LOT. For the first 15 years of my professional career, I was on the staff side of the table. Since I valued my job and wanted to keep it, most of the time, I often just sat there quietly as (Continue reading…)

The wrong person in your staff can cause you not only headaches, but a bad hire can be the difference between amazing growth and a church split or even an early retirement from the ministry. Not long ago I went to dinner with a friend who shared with me what (Continue reading…)

Great customer service is a powerful thing. When a brand that’s build on concepts such as  “simple, easy and powerful” delivers on its promise, there’s joy in the heart of the consumer and good will abounds for a long time. Today one of our Mac laptops at the office crashed. (Continue reading…)

Today I walked through a church as a secret shopper. I experienced a Sunday service for the first time and tried to answer the question that every first-time guest asks himself: “why should I come back here?” The question is not as much about musical style and preaching method as (Continue reading…)

I have been around churches a long time. Unfortunately, I’ve seen the worst in people come out in the name of Christianity. And, sadly, most of this poor behavior I’ve witnessed during church business meetings. Once during a particular quarrelsome evening where two feuding segments went at each other’s throats (Continue reading…)