I was listening to a discussion today about people’s online identity. Years ago it was taboo, and even considered unsafe to have your own name in forums and chat rooms–the precursors of today’s social media. And a lot of people still create user names that allow them to be anonymous. I’m looking at my Twitter feed right now and see names such as “Shoemoney” and “Angelcollector.” Creating pseudonyms online is web 1.o thinking. Intuitively I have always used my first and often last name in chat rooms, forums, and now Facebook, Twitter, Google+, and whatever comes next. The main reason I use my real name online is because, for me, the web is not a place where I go to hide, but I place where I go to connect,  share my voice, and engage clients and potential clients. It’s a place where what I do and who I am intersect…

If you’re a communicator, you cannot afford not to be engaged in social media. I know this sounds like a mandate, and it is. Even if only a part of your job is to communicate the vision, mission and direction of the organization you lead, you, more than anyone else in your organization, should lead the social media charge. I meet with leaders who refuse to embrace any social platforms. Their excuses are always the same: I don’t get it. I don’t have time. I’m a private person. I have nothing to say. Until recently I used to go down a list of why it didn’t take that much time and how to manage time. I patiently talked about how even a private person could have a dynamic online presence, and how even the most introvert of leaders has something to say to his or her organization as well as…

The social media revolution has forced traditional journalism to rethink its most basic premise: a well researched, well developed and thoroughly checked news story. We don’t want to wait for weeks or even days for a news story. We want it within hours of it breaking, minutes would be best.  Journalists have even coined a new name for it: fast forward journalism. It’s a fast, unstructured post, and with just the facts that are available at the moment, giving its audience enough information to get them up to speed. I believe online development needs its own fast forward approach. Not long ago I sat in a room filled with engineers working on a spec document for an online tool. We worked for a solid week. The engineers were trying to account for every potential user scenario and exception. I was fighting for simplicity and quick deployment. I had not given…