Posts Tagged ‘Jimmy’



Know Your Audience and Improvise: A Lesson from a Restaurant Server

Understanding your audience’s motivation is key in finding opportunities to reach them. That point was driven home a while back during dinner at J. Alexander’s in north Atlanta. Our server, Jimmy, did something I haven’t seen done much lately in a restaurant. He assessed the situation and improvised, getting our gratitude as well as up-selling us another course. As I looked at the description for the sea bass special, the words “puddle of brown butter sauce” got my attention. I told Jimmy I was trying to eat clean and if there were an alternative to my butter dilemma. Shortly after our exchange he asked if we wanted an appetizer. Since our options were fried, cheesy, or fried and cheesy, I declined. Thinking on his feet, literally, Jimmy asked, “What about our seared Ahi tuna appetizer?” Interestingly there was not an Ahi tuna appetizer on the menu. “It’s not there, but…

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