Posts Tagged ‘employee’

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Your Brand Promise and the Importance of the Front Line

Your Brand Promise and the Importance of the Front Line

Every person in your organization is telling your story. Paid, volunteer, happy or disgruntled, everyone matters when it comes to your brand’s perception. People talk about brand management like it’s something a highly paid executive carefully orchestrates from the company’s headquarters. But more often than not, managing a brand’s perception (Continue reading…)

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Signs It’s Time to Fire an Employee

Signs It’s Time to Fire an Employee

Firing people is never easy. I remember having to fire an employee a few weeks into my very first job. I was 20; he was 42. It was the right thing to do even though I felt sick to my stomach before, during and after the ordeal. Since then I (Continue reading…)