Posts Tagged ‘customer service’

Know Your Audience and Improvise: A Lesson from a Restaurant Server

Jimmy Kiblere understands his audience

Understanding your audience’s motivation is key in finding opportunities to reach them. That point was driven home a while back during dinner at J. Alexander’s in north Atlanta. Our server, Jimmy, did something I haven’t seen done much lately in a restaurant. He assessed the situation and improvised, getting our (Continue reading…)

Every Dr.’s Office Should Run Like This

Every Dr.’s Office Should Run Like This

Yesterday I need to see an eye doctor. By the time I made that decision my left eye was in bad shape. It had been swelling since Saturday and by Tuesday the swelling had grown to Quasimodo proportions. At 3:30 in the afternoon I finally decided that I needed to (Continue reading…)