Every person in your organization is telling your story. Paid, volunteer, happy or disgruntled, everyone matters when it comes to your brand’s perception. People talk about brand management like it’s something a highly paid executive carefully orchestrates from the company’s headquarters. But more often than not, managing a brand’s perception is left to those at the front lines of contact, such as hourly sales workers or volunteers. Millions of dollars in advertisement cannot overcome a poorly trained or unhappy minimum-wage employee.A while back, I went to the Guess store looking for a shirt. The store was somewhat busy, but soon a helpful sales lady opened a dressing room for me and brought me several shirts she she wanted me to try on.  Through the course of the conversation, she asked about my jeans preference and brought me 4 or 5 pairs to try. Beth was great at her job. When…

Your organization’s brand is more important than you might realize. Branding is not the “voodoo of marketers” but the sum total impression of everything you are as an organization. In a nutshell it is the essence of who you are organizationally. Communicating it properly is essential; not doing so can be disastrous. Here are the most critical brand mistakes you should avoid: Assume your target audience understands your brand promise. Whether you manufacture guitars or lead a local church, you must always fight the insidious thought that…just because you have been around for a while or just because you are the biggest building on your side of town…your target audience understands and even cares what you have to offer. Successful brands know they need to continually tell their story to an ever-growing population faced with an increasingly noisy and crowed world. Assume those closest to yo, your consumers or constituents,…

The Southern Baptist Convention is considering a name change. “SBC president Bryant Wright has appointed a task force to explore the poss of a name change of the Southern Baptist Convention,” read the tweet from Thom Rainer, President and CEO of LifeWay. That’s the kind of news that gets a branding professional all fired up.  It’s not hard to reason that not all Baptists are southerners and therefore the current name no longer reflects the true nature of the organization. While I’m not part of the SBC decision-making process or involved with this project, I hope the task force considers these branding laws as they explore a new name. A new name does not mean you have a new brand. New packaging without changing the product or experience only goes so far. Churches that changed their names in the mid 90’s to appear more community friendly but failed to change…

I was in Sao Paulo, Brazil at the lobby of a hotel waiting with my client to meet our Brazilian hosts whom I did not know. One of the men looked up from his cell phone and startled me by saying, “Aren’t you Maurilio? I follow you on Twitter.” The same scenario happened a few weeks later in Singapore as I attended TWR’s Asia partners’ meeting. Since then I have heard from people in New Zealand, Europe, Africa and other parts of the world who read my posts. I have come to grips with the fact that I’m a global brand. While that might  sound pretentious and grandiose, I think it’s true of anyone who has an online presence. We all know the internet doesn’t stop at the end of town, ( I had one client who wanted to launch his website in Tennessee first, however), but I’m not sure…