Posts Tagged ‘bad customer service’


How Not to Deal with a Customer Service Fail

Sometimes you are not in your best game. Things go wrong, and you know what just happened is in no way close to your best effort. You or your team fail your customer, client, or audience. So what should you do as a leader? Recently I ate at a restaurant where everything went wrong. Horribly wrong. From the moment my party arrived to the time we left, the entire experience was a disaster. Sometimes we have an off day. And rarely, an off day can turn into a truly awful day. It happens even to the best. But as I watched my dinner experience deteriorate with every course and exchange, I had hoped that management would at least try to “right” some of the “wrongs,” that in my opinion, were many. But that’s not what happened. After giving the manager a run down of the list of grievances, from poor…

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