Posts Tagged ‘Survey Monkey’



Successful Surveys in a Time of Consumer Fatigue

The proliferation of customer satisfaction surveys is taking its toll on me. Once I was inclined to answer them. Now, I immediately dismiss the many requests for my feedback. According to an article in the NY Times, the exponential growth of the satisfaction survey is annoying consumers world wide. In the past, these surveys were an expensive proposition. Market research firms charged a lot of money to define, craft, and administer polls and to find a good representative sample of the target group. There is a lot of science and experience that goes into good quantitative and qualitative research. But with the advent of easy-to-use survey tools like SurveyMonkey, anyone can create a quick one and throw it online. What once was viewed as a privilege is now seen as a nuisance. So should you give up on getting feedback from the stakeholders in your organization? Of course not; but…

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