Learning organizations grow and live. Arrogant organizations die while looking back at the glory days. In my work as a consultant I can quickly assess if I am dealing with a learning or arrogant organization. No matter the size or age, learning organizations find themselves relevant to their audiences, while arrogant ones might continue to provide a product or service that fewer and fewer people seem to want. But when asked, no business, church, ministry would identify itself as arrogant. But here’s how I differentiate between them. Learning organizations ask the right questions. While we all want to do what we do better, sometimes that’s the wrong question to ask. “How should we do what we do better?” is a good question but “what should we be doing?” is a better one. You can improve your product or experience to the point of, not only diminishing returns, but obsolescence. You…

Arrogance is a downfall of many talented leaders who start believing in their own PR and fail to ask for help. I just got off the phone with a young entrepreneur who has started what I call a “socially redemptive business”: proceeds from the business fund not-for-profit organizations. I love the energy, vision, passion, and commitment I heard during our phone conversation. But no amount of enthusiasm or sheer determination will help my new friend out when he makes a critical marketing or business mistake. Unlike what we have experienced from our parents or our favorite teacher,  life does not grade us on intentions, but on execution. That’s when the voice of wisdom and experience can be critical to a leader. No matter your age, a wise leader knows when to ask for help before it’s too late. I count as a privilege to be able to advise some pretty…